Privacy Policy

Welcome to Orient Provisions and Trading Company Ltd. (referred to as ‘OPTCL’). This Privacy Policy governs the way OPTCL, an FMCG distributor with a presence in multiple regions including the Kingdom of Saudi Arabia, collects, uses, maintains, and discloses information from users (each, a “User”) of www.optcl.com. This policy applies to our website and all products and services offered by OPTCL.

Information We Collect

We may collect two main types of information:

Personal Identification Information: Users may be asked for their name, email address, mailing address, phone number, and other contact details through various activities on our website, such as filling out forms or subscribing to newsletters. Personal information is collected only if voluntarily provided by the User. Users may visit our site anonymously but may not be able to engage in some activities without providing this information.

Non-Personal Identification Information: We may collect technical data about Users’ interactions with our website, including browser name, device type, operating system, Internet service provider, and other similar information.

How We Use Collected Information

OPTCL collects and uses Users’ information for the following purposes:

Personalize User Experience: We analyze aggregated information to understand how Users as a group engage with our website’s services.

Improve Customer Service: User information helps us respond to service requests and customer support needs more effectively.

Administer Site Features: To manage website features such as surveys, promotions, or content and provide information users agreed to receive.

Send Periodic Communications: Email addresses provided by Users will be used for responding to inquiries or other requests. If Users opt-in to our mailing list, they will receive updates, company news, and related service information, with an option to unsubscribe at any time.

Cookies and Tracking Technologies

Our site may use “cookies” to enhance the User experience. Cookies are used for purposes such as record-keeping and occasionally to track User preferences. Users can set their browser to refuse cookies or alert them when cookies are sent, though some website functions may be affected.

How We Store and Protect Your Information

OPTCL implements various security measures to protect User information:

Data Security: Sensitive information exchange between our site and its Users happens over SSL-secured channels and is encrypted with digital signatures. We use industry-standard security practices to protect personal data from unauthorized access, alteration, disclosure, or destruction.

Data Retention: User data is stored only as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements.

Sharing Your Personal Information

We do not sell, trade, or rent Users’ personal identification information to others. However, we may share aggregate demographic information, not linked to any personal identification details, with our business partners, affiliates, and advertisers for the purposes outlined above.

Third-Party Websites

Our website may contain links to other websites. We do not control these third-party websites and are not responsible for their privacy practices. Users are encouraged to review privacy policies on any website they visit. Browsing and interacting on third-party websites are subject to the terms and policies of those sites.

Changes to this Privacy Policy

OPTCL reserves the right to update this privacy policy at any time. We will update the revision date on this page and encourage Users to frequently check for any changes. By continuing to use our website, you signify your acceptance of any modifications to this policy.

Your Acceptance of These Terms

By using our site, you agree to the terms outlined in this policy. If you do not agree, please do not use our site. Your continued use following any policy updates will be considered acceptance of those changes.